When a buyer returns an item, part of the Allegro commission is owed back to you. Salecare detects these settlements, prepares the claims and runs the whole return from report to margin impact.
Automatic commission refund claims from the Business plan. See pricing
Allegro settles most returns on its own. Salecare compares settlements and finds the rest, the orders after an item return, a cancellation or a missing payment for which Allegro has not given the commission back. Instead of searching by hand, you get a ready list of amounts to recover.
The prepared claim goes to Allegro through the official channel, and Salecare tracks its status, Sent, Granted or Rejected. From the Business plan you switch automatic sending on separately for each Allegro account. Salecare then sends every newly detected case, except those Allegro would reject.
Every return has a reason, a status and a deadline. You grade the item condition, Like new, Signs of use or Damaged, and pick the disposition, Restock, Relist as used or Dispose of. In repeat cases Salecare suggests the decision. The disposition sets the value recovery counted into the order margin, and goods marked Dispose of do not come back into warehouse stock.
From a return you go to that buyer's correspondence, searched by their login, with what they wrote, what they expect and where the case stands. You also see how many returns that buyer has, and a decision hint can flag a return from a buyer with many returns.
Every return, cancellation and unpaid order is a separate claim in the Allegro panel, and you have 45 days to file it. With dozens of such cases a month some always slip through. Salecare reads your settlements, detects each case on its own, shows the amount and the days left to the deadline, and once the automation is on it files the claim for you.
A claim is filed in the name of a specific account, so you switch automatic filing on separately for each one. The main shop can file on its own while an outlet stays under your control. You see the cases from every account in one list, without logging into one panel after another.
When a parcel arrives you scan it and land on the right return straight away. You grade the item condition, Like new, Signs of use or Damaged, and pick the disposition, Restock, Relist as used or Dispose of. The disposition sets the value recovery counted into the order margin, and goods marked Dispose of do not come back into warehouse stock.
Allegro refunds the commission after a return, a cancellation or an unpaid order, but in many cases only on a claim filed separately for each transaction. After 45 days the claim is no longer accepted. Salecare files claims through the official channel and shows the days left to the deadline on every case.
A list of returns in a spreadsheet does not know that Allegro rejected a claim or that the decision deadline on a return runs out tomorrow. Salecare syncs claim statuses automatically every few hours, shows the days left next to every case and sends a notification when something needs your decision.
A return closed in the Allegro panel does not change the result of that order in your margin spreadsheet. In Salecare the recovered commission, the cost of handling the return and the value recovered from the goods adjust the margin of that order right away, so the dashboard shows the result after returns, not before them.
Commission refund claims go to Allegro through the official channel, and Salecare syncs their statuses automatically every few hours.
Filing claims needs the orders write permission, and refunding a buyer from Salecare needs the payment refunds permission. Without them the account keeps working. A banner with a Reconnect button stands above the claims list, and one with an Update permissions button above the returns list.
The automation holds back a return for a defect, damage, a missing element, a late delivery or goods other than ordered on an account whose sale quality is lower than Neutral, a case with no refund of the payment through Allegro, when the account connection holds the payments read permission, and an order payable on delivery without a tracking number, because Allegro rejects such claims. These cases stay on the list to send with the Needs a look status and the reason. You can file them yourself if you know something the app does not.
Salecare never refunds a buyer without your decision. Decision hints are only suggestions, they never reject a return automatically. Sending decisions to Allegro is switched on separately for each account, and accepting a return asks you to confirm the amount.
Features that work together with this one.