Guides
Step-by-step guides on setting Salecare up and running your Allegro sales with the real margin under control.
Messages and buyer service
- Rating replies and removal requests The recommendation percentage on your offers counts the ratings of 12 months, so a negative stays in it for a year. You reply to a negative rating publicly with an AI draft or a saved template. Salecare shows the negative ratings whose deadline to request removal is passing, the AI prepares a draft justification for each of them, and you correct the drafts, send the removal requests, one at a time or for many at once, and see which ratings the buyer removed or changed.
- Automating Allegro messages and discussions You have 24 working hours to reply in a discussion, and the quality indicators do not forgive delays. AI reply drafts, reviewed by an independent safety check, wait for you in the reply field.
- Email inbox for customer service Customer emails land on the same "Messages" list as Allegro discussions and messages, so you run all your customer service in one app.
- Answering messages and claims Messages, discussions, claims and buyer emails from all your accounts in one list, most urgent first. A claim cannot be hidden before its decision deadline, while a case Allegro never closes can be hidden in Salecare.
- AI assistant The AI assistant knows your products, orders, margins and discussions, and you launch it from the top bar anywhere in the app. See how to ask and where to set the AI level of each task.
- AI wallet and top-ups Every AI action comes off the AI wallet at its actual usage, and the balance is in the account menu. See how to top up, set a monthly spending limit for the company and for each person, and read the net, VAT and total breakdown.
Returns and commissions
- Recovering Allegro commission after returns Allegro gives the commission back on its own only in some cases, and for a claim in the others you have 45 days from the purchase. Salecare finds the cases, watches the deadlines and, on the Business plan and up, files the claims for you.
- Handling returns in Salecare The list of returns separates the ones to decide from the ones on the way and keeps the whole history, with amounts from Allegro. At receiving you add photos of the goods and prepare a value reduction letter, and refund decisions can be sent to Allegro via the API.
- Return costs and return decision hints Return cost rates have effective dates, so margin history is calculated with the old rates and new returns with the new ones. Decision hints suggest accepting, checking or refusing a return on a legal ground.
- Return terms The account's return terms tell the AI assistant what to answer buyers and decide whether return decisions go to Allegro via the API. They do not change the return policies in Allegro.
Orders and shipping
Products and photos
- White thumbnail background and Studio AI photos An Allegro thumbnail needs a pure white RGB 255 background. You make it with "Remove background" in the photo menu and "Use on white", and Studio AI adds further offer photos labelled as AI.
- New product in the Salecare database The "Products" list, the "New product" panel and the product card step by step, from the name and EAN to the photos and attributes. A complete product card feeds the offer drafts the AI builds.
- Products from EAN codes with AI You paste a list of EAN codes. Salecare fills the products the Allegro product catalogue knows from that catalogue at no charge, and the AI researches the rest, filling in the name, category, attributes and description. Finished products wait in your catalogue for your review.
- Filling in product data with AI The "Fill with AI" button researches a product by its EAN code and fills in the category, description, attributes and photos. It works from the Pro plan up, and every research run costs from the AI wallet.
- Removing a product photo background "Remove background" in the photo menu of the gallery removes the background automatically, the "Erase" and "Restore" brushes fix the cut-out, and "Use on white" puts the product on the pure white RGB 255 background a thumbnail needs.
- From an EAN code to a finished Allegro listing You paste a list of EAN codes and the AI prepares offer drafts with a name, category, parameters and description, and with photos once you allow it. Each draft is paid from the AI wallet. You add the purchase price, check and publish to Allegro without leaving Salecare.
Offers and listing
- Bulk listing and ending offers The "Select all matching" option covers every result of your filters, and a single action publishes many drafts, ends live offers on Allegro from the offers list or the drafts list, relists ended Buy now offers under the same number, and changes the prices, titles and descriptions of many offers.
- Updating a live offer from a draft "Update listing" carries the chosen parts of a draft, such as the title, description, photos and parameters, over to an active offer without relisting it, so the sales history stays put.
- Relisting ended offers Salecare can relist the offers Allegro ended for lack of stock once the product is back in the warehouse. You set it with one question, separately for each account that takes its quantity from the warehouse, on the Pro plan or higher. The offer returns under the same number before Allegro archives it, and the "Relist" entry on the offers list asks for a relist of chosen offers.
- Editing the photos of many offers at once A white RGB 255 background or Studio AI for the first photo of up to 500 Buy Now offers. The price and a review of the results come first, then a send to Allegro you can undo in one click for 7 days.
- Change history The bulk actions on the offers list, the offer editor, photo batches and the repricer leave an entry on the "Change history" page. For 7 days you can undo a single offer or a whole bulk change, and see what Allegro did not accept.
- Pausing sales for offers with no stock cover When stock drops to zero, Salecare sends 0 units to the offer at the next stock update and Allegro ends it. Once restocked, the offer can come back on its own.
- Listing offers with AI (offer drafts) The AI prepares an offer draft from a product or an EAN code, filling in the title, parameters, description and price, and picks photos once you switch that option on. Before publishing the app names the account settings Allegro would refuse the listing for, and what the listing takes from another of your offers. You can also link the draft to an offer of the product already on sale instead of listing a second one.
- Matching Allegro offers to products A matched offer takes the real purchase cost from the product, and the margin of an unmatched one is only approximate. A purchase price typed at an offer without a product on the "Without purchase price" list makes a product from it. The "Product" filter shows how many offers wait for a product, the "Assign products" window links them, and the "To fix" tab names the offers Allegro will refuse to renew and the ones it can end. You can check catalogue compliance there at once.
- Bulk GPSR verification Missing GPSR data blocks listing and relisting. Salecare filters the offers that lack safety information or a producer, fills them in with one action across your accounts, lets the AI write each offer its own safety text from the sources about its product, warns when the selected offers belong to different producers or the chosen producer fits none of them, and matches the producer of a new offer to the product's brand.
- Automatic listing and scheduled offer publication Finished AI drafts list themselves on the day and hour their category sells most often. You can also set the date yourself on the draft, and automatic publication skips a draft whose publication you cancelled.
- Automatic offer drafts for new products On the "AI listing" page you turn on offer drafts the AI prepares after an import of new products and for products without offers, within limits you control. A draft reaches Allegro only after your decision or through automatic listing, which you switch on for the account.
- Style and sections of AI descriptions The AI hint, the section layout, the style of your own offers and the knowledge sources, the rules the AI follows when it writes offer drafts.
- Automatic cross-sell bundles Salecare proposes bundles from offers bought together every day, and you approve them or publish them automatically to Allegro with the discount you set.
Wholesaler imports
- Automatic wholesaler import Purchase prices and stock levels from a wholesaler file update in the Salecare catalogue on a schedule, and the safeguards hold the import back when the file looks suspicious. Only the quantity reaches your Allegro offers, once quantity updates are on for the account, and at stock 0 Allegro ends the offer.
- File import and import history A CSV, TSV, TXT, XML or XLSX import in a three-step wizard, with a review of the changes before saving. The import history shows every import, and a saved import can be undone within 24 hours.
- Warehouses and stock Warehouses hold product stock, imports load it, and stock reservations, once switched on, hold units for orders not shipped yet. Together with stock updates on Allegro they protect you from selling without cover.
Prices, margin and the market
- Dashboard The Dashboard lists what is waiting for you today, and the sales, profit, costs and offers of the period you pick. A new account sees its first numbers from the last 30 days on Allegro there.
- Excluding competitors One barcode can describe another size, or a set instead of a single item. Exclude a seller or a single offer and the Salecare repricer stops following a price nobody pays for your goods.
- Allegro payouts The "Payouts" tab in "Finance" gathers the Allegro wallet history into one list, with the amount available for payout. Pick a payout, see the money in, deductions, refunds and holds of the period it covers, and download the whole period as a file.
- VAT rates and the amounts you read The VAT registration switch, the default sales rate, the rate on your cost invoices and Allegro category rates in the "VAT" panel of the "Costs" page. This is where net margin takes the rates that neither Allegro nor the product card supplies.
- Cost and margin setup Allegro shows turnover, not profit. Enter your purchase prices, then set shipping rates, packing, return costs and fixed costs on the "Costs" page. Salecare works out the margin of every order from your own costs.
- Repricer with a minimum price The Salecare repricer keeps your price competitive and never goes below the minimum price worked out from the purchase price, your margin and, if you choose, the commission, shipping and operating costs.
- Finance and the profit and loss statement The profit and loss statement shows revenue, margin and profit in one place, and the "Categories", "Allegro accounts" and "Buyers" views say where they come from.
- Unusual Allegro fees Hidden Allegro surcharges only surface in settlements. Salecare compares Allegro fees with your own norm and shows only what deviates from it, with the amount above the norm.
- Sales forecast The forecast predicts sales from your history and seasonality, and the "What may run out" list shows which products run out in the chosen period. You plan stock before the goods run out mid-season.
Ads and promotion
- Ad recommendations and break-even ROAS Recommendations keep the ROAS from the Allegro Ads panel between a lowest and a highest value for each account. An automatic lowest ROAS is the break-even, worked out from the margin before advertising.
- Connecting Allegro Ads to Salecare Salecare reads campaign data from the Allegro Ads panel with the Salecare Ads extension. The guide walks through installing, the Allegro Ads page in Settings and syncing each account.
- Analysing Allegro Ads performance Salecare sets ad spend against the margin of every offer and ad group, so you can see which of them make money after ads and which lose it.
- Offer promotion Allegro fees for promoting offers, the highlight for example, taken automatically from Allegro settlements and attributed to individual offers. You see what promotion costs each offer and what share of its revenue that is, and where to switch the highlight on and off.
Allegro accounts
- Allegro account health You check the sales quality score and the Super Seller badge conditions in "Sales quality", and Allegro warnings in "Messages", on the "From Allegro" view. You learn of a problem on the day it appears, not after a block.
- Sales quality measures The sales quality score, the Allegro measures, the Super Seller badge conditions, delivery and buyer ratings, with a description of every measure and the work that wins points back.
Account and settings
- Getting around Salecare The menu with its counts and the red dot, the Allegro account switcher, the status bar under the top bar, the account menu, Ctrl K search, Help and the phone menu behind the ☰ button.
- API token API tokens let your own tools and BI systems fetch data from Salecare, with the scopes you pick. You see the full token once, right after creating it.
- Emails and notifications The morning report at the time you choose gives yesterday's figures and today's matters, the bell shows live notifications, and the "Emails and notifications" page decides which cases are emailed, when and to whom of the team.
- Downloads Orders, margins, Allegro settlements and stock levels can be prepared as CSV, Excel or PDF in the "Downloads" panel, which opens over any page.
- Team and permissions Invite staff to Salecare by email, use permission sets to decide who handles offers and who answers messages, require two-step verification from the whole team and check the "Event log".
- Two-step verification Two-step verification adds a one-time code from your phone to your password. You turn it on in two minutes from "My profile" with an authenticator app, a QR code and recovery codes.
- Plan and invoices The "Plan and billing" page shows your plan and order limit usage. You buy a plan by card on Stripe's page, or pay by card, BLIK or Przelewy24 on the "Payment" page in Salecare. Cancelling and swapping the card happen in the Stripe panel, and you choose and change the plan on the "Choose a plan" page in Salecare. A yearly plan can end early with a refund for the whole months left. The invoice details and the invoices are on the same page.
- Installing Salecare as an app The "Install the app" item in the account menu installs Salecare on a computer or a phone, and where the browser cannot install by itself it shows where the right option is. Its own window and icon, the same data.
Count your margin and switch the automation on.
Connect your Allegro account. You will see the first numbers today, and the 14-day trial needs no card.